Kaki Privacy Policy — How We Protect Your Personal Information
This Privacy Policy explains how the kaki platform collects, stores, uses, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy throughout your use of this platform.
Last updated: January 2026
- Information collected
- Purpose of data use
- Cookies and tracking
- Storage and security
- User rights
- How to contact us
1. Information We Collect
When you use the kaki platform, we collect several categories of information necessary to provide our services safely and efficiently. The following outlines what is collected:
Your full name, email address, phone number, date of birth, and identity documents submitted during registration or the identity verification process. This information is required to create and verify your account on kaki.
Transaction details in Malaysian Ringgit (MYR), including deposit and withdrawal records, payment methods used such as TNG eWallet or FPX, and linked bank account numbers. We do not store full credit card information.
IP address, device type, operating system, web browser type, screen resolution, and app version in use. This technical data helps us identify security issues, optimise the user experience, and prevent unauthorised access.
A record of your activity on the platform, including games played, bets placed, active session duration, pages visited, and interactions with specific buttons or features. This data is used to continuously improve kaki's services.
2. How We Use Your Information
Kaki uses the information collected for the following purposes, all of which are directly related to the operation of the platform and services provided to users:
- Account management — Creates, verifies, and manages user accounts, including the login process and account security.
- Transaction processing — Verifying deposits, processing withdrawal of winnings, and maintaining accurate financial records in MYR.
- Platform security — Detects suspicious activity, prevents fraud, and protects user accounts from unauthorised access.
- Service improvement — Analysing usage patterns to improve the interface and overall user experience.
- Service communications — Sends important notices regarding your account, terms updates, or relevant security information.
3. Cookies & Tracking Technologies
The kaki platform uses cookies and similar tracking technologies to provide a better and more secure user experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies — Required to maintain your logged-in status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies — Saves personal settings such as display language and interface preferences so you do not need to reconfigure them each time.
- Analytics cookies — Helps us understand how users interact with the platform for technical improvements and a better user experience.
- Security cookies — Used to detect and prevent fraudulent activity and to ensure the integrity of every user session.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the kaki platform — particularly the login feature and account security.
Some payment processing and analytics services used by kaki may place their own cookies on your device. These third-party cookies are subject to their respective privacy policies and are not under kaki's direct control. That said, we only work with service partners who meet strict data protection standards.
4. Data Storage, Security & Information Sharing
Storage & Retention Period
Your personal information is stored on servers protected with SSL encryption. kaki retains user data for as long as your account remains active and for the period required by applicable legal or financial regulations in Malaysia.
Once an account is formally closed, personal information will be deleted or anonymised within a reasonable period, unless a legal obligation requires it to be retained for longer.
Technical Security Measures
All communications between your device and kaki servers are protected using SSL/TLS encryption protocols. Access to users' personal data within internal systems is restricted and requires multi-level authentication.
We conduct regular security audits and use intrusion detection systems to monitor for any threats or unauthorised access to user data.
Third-Party Sharing
Kaki does not sell or rent user personal information to any third party for marketing purposes. Information is only shared in the following limited circumstances:
- Payment processors required to complete MYR transactions
- Legal authorities when required by Malaysian law
- Technical service providers bound by strict confidentiality agreements
Data Breach
In the event of a data breach that may affect users' personal information, kaki will take immediate steps to contain the incident. Affected users will be notified within a reasonable timeframe, and the necessary recovery measures will be communicated via email or in-account notification.
5. User Rights & How to Contact Us
Your Rights Over Personal Data
As a kaki platform user, you have the following rights regarding the personal information we hold:
- Right to access — You have the right to request a copy of the personal information we hold about you, either through the account settings section or by contacting customer support.
- Right to correction — If your information is inaccurate or incomplete, you have the right to request a correction. Some details can be updated directly from your account dashboard.
- Right to deletion — You may request the deletion of your account and personal data. Such requests will be processed subject to any applicable legal retention requirements.
- Right to object — You have the right to object to the processing of your personal data for specific purposes such as direct marketing, where applicable.
Privacy Policy Changes
Kaki reserves the right to update this Privacy Policy from time to time to reflect changes in data processing practices or legal requirements. The latest version will always be available on this page. Continued use of the platform following any changes constitutes acceptance of the updated policy.
For any enquiries related to this Privacy Policy, data access requests, or privacy-related complaints, please reach us through the following channels:
-
Privacy Email
[email protected] -
FAQ
Visit the FAQ page for general enquiries -
In-Account Support
Use the help button after log in
We aim to respond to all privacy-related enquiries within three business days. More complex requests, such as data deletion requests, may require additional processing time, and we will keep you informed of the estimated timeline.
Still Have Questions About Your Privacy?
Your data security is kaki's top priority. Contact our support team or visit the FAQ page for more information on how we protect your personal information.